Privacy Policy

 

Wapalapam Island Eatery (“Wapalapam,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website www.wapalapam.com and our associated services.

 

This policy complies with the Data Protection Act 2017 of the Republic of Mauritius and aligns with the General Data Protection Regulation (GDPR) of the European Union, where applicable.

 

  1. Jurisdiction and Data Controller

      Wapalapam Island Eatery Le Morne, Republic of Mauritius Email: privacy@wapalapam.com Phone: +230 4505641   For purposes of data protection law, Wapalapam Island Eatery is the Data Controller responsible for the collection and use of your personal data as described in this policy.
 

  1. Personal Data We Collect

      We collect and process the following categories of personal data depending on how you interact with us:
    1. Online Subscriptions / VIP ListWhen you sign up to our VIP list, newsletter, or online subscription form, we may collect:
      • Name
      • Email address
    2. Reservations and Takeaway Orders

      When you place a reservation or order online or by phone, we may collect:

      • Name
      • Contact number
      • Email address (if provided)
      • Reservation date/time
      • Order details (food/drinks selected, special requests)
    3. Event Planning and Quote Requests

      When you request a quote or event plan, we may collect:

      • Name
      • Email address and/or phone number
      • Event details (date, location, type of event, number of guests)
      • Any additional information voluntarily provided
    4. Payment Processing

      If you pay using a debit or credit card (online or in person), we may collect:

      • Name on card
      • Partial card details (as processed by the payment gateway)
      • Billing information
      Note: Wapalapam does not store full card numbers or CVV codes. Payments are securely processed by third-party payment providers compliant with PCI-DSS standards.  
    5. Website Usage Data (Cookies and Analytics)

      When you visit our website, we may automatically collect:

      • IP address
      • Browser type and version
      • Device information
      • Pages visited, time spent, and referral source
      • Cookie identifiers (where applicable)
      We use cookies and analytics tools (e.g., Google Analytics) to understand website usage and improve user experience. You can manage or disable cookies in your browser settings.
 

  1. How We Use Your Data

      We use the personal data collected for the following purposes:  
    Purpose Legal Basis Examples
    Service Provision Contractual necessity Processing reservations, takeaways, and event bookings
    Marketing and Communications Consent Sending newsletters, VIP offers, or updates (only if you opt-in)
    Customer Service Legitimate interest Responding to inquiries or feedback
    Payment Processing Contractual necessity Handling payments for orders or event bookings
    Website Functionality and Analytics Legitimate interest Legitimate interest Improving website performance and security
    Legal and Regulatory Compliance Legal obligation Maintaining records as required by Mauritian law
      We do not sell, rent, or trade your personal data to third parties.
 

  1. Data Retention

      We retain personal data only as long as necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements.
    • Reservation/order data: kept for up to 2 years.
    • Marketing/VIP list data: retained until you unsubscribe or withdraw consent.
    • Payment and transaction data: retained for up to 7 years as required for financial records.
 

  1. Data Sharing and Transfers

      We may share your data with:
    • Service providers (e.g., payment processors, website hosting, email marketing tools) under confidentiality agreements.
    • Regulatory or legal authorities, if required by law.
    Where data is transferred outside Mauritius (e.g., to cloud or email services), we ensure adequate safeguards consistent with GDPR requirements (e.g., Standard Contractual Clauses or equivalent protections).
 

  1. Your Data Protection Rights

      You have the following rights under applicable data protection laws:
    • Right of Access: Request a copy of your personal data held by us.
    • Right to Rectification: Correct inaccurate or incomplete information.
    • Right to Erasure (“Right to be Forgotten”): Request deletion of your data where legally permissible.
    • Right to Restrict Processing: Limit the processing of your personal data.
    • Right to Data Portability: Receive your data in a structured, commonly used format.
    • Right to Object: Object to data processing for marketing or legitimate interest purposes.
    • Right to Withdraw Consent: Withdraw consent at any time for processing based on consent (e.g., marketing emails).
    To exercise these rights, contact us at: privacy@wapalapam.com We may request verification of your identity before fulfilling your request.
 

  1. Data Security

      We implement appropriate technical and organizational measures to safeguard your personal data, including:
    • Secure servers and encrypted communications (HTTPS).
    • Restricted access to personal data.
    • Regular system monitoring and data protection training for staff.
    However, no data transmission over the internet can be guaranteed as fully secure. You acknowledge that you provide your data at your own risk.
 

  1. Cookies Policy Summary

      Wapalapam.com uses cookies for:
    • Site functionality (essential cookies)
    • Analytics and performance tracking (Google Analytics or similar)
    • Preference storage
    You can manage cookies in your browser or opt out of analytics tracking through your browser’s privacy settings.
 

  1. Updates to This Policy

      We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. The latest version will always be available on wapalapam.com, with the effective date clearly indicated.
 

  1. Contact Information

      If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, contact us at:   Wapalapam Island Eatery Le Morne, Republic of Mauritius Email: privacy@wapalapam.com Phone: +230 4505641   If you believe your data protection rights have been violated, you may also lodge a complaint with the Data Protection Office of Mauritius or the relevant EU supervisory authority (if applicable).